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Noticeboard

Online Services
Did you know you can book appointments with a Doctor and request repeat prescriptions via online services?  If you would like to register, please call into the surgery to complete an Online Services request form.


Practice List Merger
On Tuesday 14th November 2017, Cottingham Medical Centre will be closed from 12pm for the full afternoon so we can go ahead with our practice list merger as part of The Greengates Medical Group.  If possible, can all non-urgent appointment requests be avoided for that week, and order any prescriptions early to avoid delays.  Thank you


Flu Clinic
We are now booking appointments for flu vaccines.  If you are eligible to have one please telephone the surgery to book an appointment.


We are now able to send appointment reminders to your mobile phone.  Please update your mobile number when you next visit the surgery.


We are now accepting new patient registrations at the practice.


We have acquired the services of two new salaried GP's at the practice;
Dr Victoria Carradice MB ChB 2006 & Dr Sreelatha Vengala MB BS 2003,
Who will be starting at the practice in April 2017.


Friends and family test

Please feel free to complete our Friends and family test.  The link is in the further information box on the right hand side of the webpage.


Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To register a complaint please write to The Practice Manager who will deal with the matter as soon as possible.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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